HELP CENTER

Any item with "FREE Shipping" messaging on the product detail page that is fulfilled and shipped by Westmount Waterworks is eligible and contributes to your free shipping order minimum. Free Shipping is a ground delivery service, through a shipping company chosen by Westmount Waterworks.

We work hard to process your order quickly so that you receive it as soon as possible. Because we process orders so quickly, they cannot be interrupted once they have been placed. If you forgot to add something to your order before it was placed, please place a separate order for the additional item. It will ship to you in separate packaging, and will have its own unique order number and tracking link. If you'd like to cancel your order, you'll need to wait until it is received and then return it for a refund. 

Westmount Waterworks will prepare and ship out your order as soon as possible. All our orders ship via ground to the continental USA.

The fastest way to get a replacement item is to place a new order! Place your new order for the item you would like, and return the one you don’t need at your convenience. We will process your return and credit once we receive your package.

If for any reason you are not satisfied with your purchase, you may return your product within 30 days of placing your order by sending it back. Every order comes complete with a Return Label* should you need to return your products for any reason. 

Your return must be in original and unused/uninstalled condition, with tags still attached in the original box.

Please send your package to:

Westmount Waterworks

P.O Box 23

Champlain, NY

12919, United States

*Returns are not prepaid. The customer is responsible for return shipping costs.